Use cases · Handovers
When someone moves on, the reasons stay
A role change, a long leave, a resignation: the person who set things up isn't there to explain them. Galdo has already learned the decisions and exceptions from your team's threads and tickets, so whoever takes over can ask why and see where it was decided.
Illustrative example (# account-renewals): "Why does this account have a custom SLA?" Galdo: "It was agreed in the March renewal thread, in exchange for a two-year term." Source: renewal thread · Mar.
What your team gets
The why, not just the what
The reasoning behind a setup, tied to the thread or ticket where it was agreed.
What changed, in order
A dated trail of how a process or account got to where it is today.
A faster start for the next person
They ask Galdo instead of piecing it together from old threads or waiting on a colleague's calendar.
By watching the work, in the browser
No new process and nothing to write down. Galdo Capture is a browser extension that learns how the work gets done as people do it.
An admin picks the sites. Capture only runs on the sites your admin allows. For this work that's usually Slack, Gmail, Jira, Linear, Notion, HubSpot.
Each person agrees in their own browser. Nothing is recorded until they consent. They can decline any allowed site, see when it's recording, and pause it for an hour.
It keeps the steps, not the screen. Page titles, the buttons people click, and the forms they submit. Typed text is redacted. Passwords, payment fields, and screenshots are never recorded.
What Capture records: https://getgaldo.com/privacy#mnemo-capture
Common questions
Does it still work after the person has left?
Yes. Procedures Galdo learned from someone's sessions stay in the workspace after they leave, so the next person can still see how the work was done.
When should we turn on Capture?
Before the handover starts. Galdo only learns from work it has seen, so turn on Capture while the person is still doing the job, and ideally let them do each task at least twice.
What exactly does Galdo read?
On the sites an admin allows, Galdo Capture records page addresses and titles, the labels of buttons and links people click, form submissions, and selected options. Typed text is redacted. It never records passwords, payment or hidden fields, incognito windows, screenshots, audio, or files.
See it on your own work
Book a demo (https://getgaldo.com/contact#demo) and we'll walk through it with your tools and your questions, or start free and turn on Capture for your first sites today.